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  • One of the WORST daycare organizations I've ever enrolled my daughters in! Originally requested information about putting my girls in Farm Rd location but it was full so they advised us to enroll in Craig Rd and fill out a transfer form and once availability at Farm Rd became available, they would take us priority due to already being enrolled elsewhere. Well we did as requested when we enrolled our two girls in January. Within my 4 year olds 1st week of school at Craig Rd she went from loving it to crying and begging not to go back. When asked why, I was told another 4yr old was telling everyone else not to play with her. When I approached the teacher about such information the teacher laughed and stated that the former girl has a "click" and it takes a while to let anyone else in. I TRANSFERRED my daughter the SAME DAY. Any teacher who can make a statement as such obviously hasn't rectified the situation and my daughter won't be the victim of bullying and especially not at 4! So we enrolled my daughters at Farm Rd and the problems only continued. My daughters ended up on mornings and night schedule due to availability. On night schedule we would pick my girls up and at times they would be the only ones left 45-60 mins BEFORE close times. They would condense class rooms which seemed OK but there would be lack of supervision and kids doing what they wanted. As if structured learning was only for the morning sessions and BABYSITTING for after 2pm. Then not even 2 weeks into enrollment there, prices went up even after we felt we weren't getting what we paid for since we normally picked up our kids early on evening nights so they wouldn't be alone anyway. So on 3/3/16 I signed a withdrawal form advising they're last day would be 3/10/16 though they never attended the last few days anyway. We were advised on 3/3/16 that it would take 45 days to get a refund for our over payment. When my husband stopped in mid April to pick up clothes they STILL had of my girls they were still advising 45 days and not to worry. Now 60 DAYS LATER, YES 60 DAYS LATER... We're asking where our money is and Kimberly at front desk is saying we need to fill out some refund form. A form THEY KNOW THEY SHOULD HAVE GIVEN US AT TIME OF WITHDRAWAL! But that's the company they run and the Administrator Rosalie is no better. When asking Kimberly today what they're corporate address and phone number was, she couldn't even tell me. She couldn't come up with a regional manager contact info or anything. I wouldn't recommend this company to anyone much less give them your money! As you see I'm still waiting to get mine back and I did my part when requesting withdrawal, it's their cheapskate company whose withholding my money!!!! It's now 7/8/16 and still no refund. And we're not talking $50 or less! I prepaid THE WHOLE MONTH for both my girls and gave them their weeks notice on the 3rd of the month. I keep getting the run around about how my check is sitting on their desk approved and waiting to be cut. It's been weeks and I keep hearing the same thing. It's time I file small claims on them!
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