| rev:text
| - This review is PURELY based on service. I typically try not to do entirely service oriented reviews but this last visit was unacceptable.
To preface this, I have always been a huge fan, I bring visiting family, force it on co-workers, etc. My earlier 5 star review was even featured here on Yelp. I have been there easily once every other month for the last 3 years. I even pick up the chicken for camping trips (cold Lolo's chicken and beer is heavenly).
My wife and I were at the one in Scottsdale on Sunday (managed to get a babysitter so we could hit brunch there sans-kids). We arrived at 9:20am so I was fully expecting a LONG wait. We actually got seated right away and ordered coffee and water.
The server came back with the water and told us the coffee was brewing and took our order. After about 15minutes a different server stopped by and said our food wouldn't be too much longer. This was OK since I knew they would be busy and it would take awhile, no problem. I did ask if we could get the coffee we ordered.
He said the coffee machine was broken and they were trying to fix it. I mentioned it really sucked having it break in the middle of their breakfast rush. He said it had actually broken they day before and that lots of people wanted coffee (crazy right?). At this moment I thought, that's odd, I thought it was brewing... oh well....
Well, not being one to complain, I worked in restaurants for years during college, but also not being one to enjoy waffles without coffee I opted to run across the parking lot and grab a couple coffees from Einstein bagels for the wife and I.
I came back with the coffee and before I got to the door one of the servers popped out and said, "Sorry, no outside food or drink". He was very polite, but I said maybe this could be a special circumstance since their coffee machine had been broken since yesterday and we couldn't get any. He said no. I asked if we could just pour it into their mugs, he said no. I asked if we could switch to an outside table, he said no.
I said I would like to speak to a manager and could he please go tell my wife to change our order to go since I couldn't go back inside. He went inside and came back and said the manager said no also. I was in shock. I could NOT believe this was their response.
I went to the car to put the coffees down so I could text my wife and tell her to just leave the order and we would go somewhere else. Unfortunately by that time she had paid and had the food.
So, that's it Lolo's, I refuse to give you another dollar. That was unacceptable. And seriously? What kind of place doesn't have a backup plan for coffee on a Sunday morning? You couldn't send someone out to Target to pickup some cheap coffee makers for the morning? Or rent one from a catering company? Or worst case scenario just order a massive batch from Einsteins?
Instead you opt to tell people they don't get coffee and won't and if they get their own somewhere else they have to leave?
FAIL
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