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| - Edit: Updating to three stars. The owner contacted me about my review and offered 24 free wings as compensation. I politely declined, because that's not what I want. I agreed to try it out one more time and we did. And frankly came away underwhelmed. The TWC wings were so salty that the seasoning could barely be tasted. I took a basting brush and knocked as much of the crust off as I could and put Frank's on them again.
Appreciate the owner's response, but the wings just aren't what they were in the beginning and that's too bad.
Original Review:
I've probably ordered food here about 15 times. It started out really great, first 10 orders and I thought I found the go to place for wings. At one point, I had even submitted TWC to "Check Please, Arizona", but they weren't in business long enough to qualify for the show.
I'm not sure what's happened recently, but the quality of food/service has tanked and worse, my last 4 orders have had issues.
I typically order 24 TWC style for my wife and me, and always phone order to go. (See Angela Z's review for what our first ten orders were like)
1) They're stingy with the ranch. Paid for extra ranch didn't get it. Forgot to season the wings. Basically had plain chicken fried in oil.
2) Paid for extra ranch, again did not receive it.
3) Paid for extra ranch, this time I opened the bag. Complained. Employee put ranch on the counter, walked away. No apology. Got home, only 18 wings instead of the 24 I paid for.
4) Stopped ordering extra ranch. I'll just make some at home. Get home, 20 wings instead of the 24 I paid for. Again have plain wings instead of TWC seasoning. I sauced them with Frank's red hot so that I'm not eating bland wings.
I AM NOT going to deconstruct the to-go bag in the middle of the restaurant to ensure I'm getting what I paid for. I'm not going to complain repeatedly and be viewed as a jerk customer. TWC has lost our business.
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