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| - My husband and I have always loved coming here as we have two very different tastes in food and Old Country has a wide verity to choose from.
Sadly, tonight will be our last visit.
We came in for dinner, they were pretty busy nothing out of the ordinary for a Saturday night.
My husband got some chicken tenders, and took a bite into one... it was RAW inside.
Not just a little raw either, this piece of chicken was completely pink in the center.
We cut open each piece on the plate (about 6 of tenders) and ALL OF THEM were under cooked.
First, we took it to our waitress, Colleen... She seemed only mildly concerned and said she would take it to the manager.
So, we wait... Colleen is still chit-chatting with guests and busing tables. She then comes back to us and simply says she told the manager but did not have time to wait--fair enough, she had a job to do.
We decide to go back to the cashier and just get a refund (we spent about $30 for dinner) and have dinner elsewhere.
We get to the counter and I tell the girl what happened and that I would like the meals refunded, she says that should not be a problem (she said "they are pretty generous with the refund policy") and calls the shift leader to the counter.
I explain to the shift leader about the raw chicken that they have out, she is totally unconcerned and responds with "I don't eat chicken, so I am not sure I understand."
Wait, WHAT?!? You work in the food industry but don't understand the severity of serving raw chicken?
The shift leader then calls the general manager to the counter to approve the refund, he never asks or is told why I need a refund in the first place.
I got my refund with no problem but never once did I get an apology or even see anyone remove the uncooked chicken tenders from the serving table.
It is one thing to have awful customer service but I have heard of places getting shut down for a lot less than serving raw meat.
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