My 5 star rating is for Michelle. I don't have the trendy nails that you see in the photos. I am a professional woman (aka "suit") and she can ensure that my nails are perfect every time. The are shaped the way I like, stay on, don't chip. I don't have time to mess around with poor service or product. I am a LOYAL follower of Michelle's work. She is always aware of my schedule and does everything possible to stay on time. If you are considering this location - don't ask for her because it may interfere with my ability to get in. :) Just a bit of selfishness... She's the best.