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| - After a debacle and a long, drawn out fight with another jeweler (hint: every kiss begins with ___), I have developed a major phobia with jewelers with a preset conception that all jewelers are evil.
I searched high and low for a wonderful jeweler with great reviews and both google and yelp were always directing me to this company. By this time, my engagement that just happened Christmas Eve of 2012 seemed like it had happened too long ago as I have not been able to enjoy the beautiful heirloom that my fiance had given me as the engagement ring.
When I walked in the shop, anxious and desperate, I spoke to Dan who was incredibly professional and made me feel more at ease. The shop was pristine, clean, and very homey. I told him that the previous jeweler was estimating $625.00 for a DOWNSIZE! His jaw dropped to the floor and stated that he would do it around $35-$40 but was honest and frank that because the ring is an heirloom, the prongs holding the center diamond are about worn down. He didn't want to up-sell me but even if he did, it would not have mattered since he only quoted an additional $115.00 for a total price of $155.00 for both the new prongs and the downsizing. $155.00 for the WHOLE price rather than the ridiculously prized $625.00. And not only was the cost significantly lower than the other jeweler, he would be able to do it within three days rather than the two weeks I had to wait for the other jeweler!
But there is the one thing that stood above all in where I see Morgan Taylor excel and should be the most important value other jewelers should follow. And that is: CUSTOMER SERVICE. The professionalism, friendliness, and overall experience dealing with this company was what really got me. I got to believing that there are great companies out there that look out for the best of the company as well as their customers because ultimately, it is the customers that help the company grow.
Did I mention that the ring was completed as promised, the price was the same as promised and it was BEYOND beautiful! The ring looked soooo good that it was like a brand new engagement ring! It was unbelievable!
I would go back here for all jewelry needs and recommend my friends and family the same! I hardly ever write any reviews (I believe this is my first review on yelp, ever) and I have to do it for Morgan Taylor! I have to give credit where credit is due. Dan was also so welcoming and said that I can come back to clean the ring to keep its sparkle. I'm definitely coming back here for the wedding bands... possibly get mine customized because of the vintage quality of it.
Dan, Morgan Taylor - thank you so much for a wonderful experience!
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