| rev:text
| - First let me start by saying that I went there on the second day they were open. Perhaps with time some of the kinks will be worked out, but there are alot of kinks.
I went with 2 friends, and the first thing we noticed is the horrible layout of the place. 1st of all there are 2 registers each with their own line but the registers aren't close enough to each other that its apparent that each are available to take orders. Second the registers are both very close to the entry doors so if there are more then about 5 people in line the line is out the door, making it difficult for people already inside to leave with out disrupting the line.
Aside from the layout problems with the lines, the line did move fairly quickly and we were able to place our orders in a fair amount of time. After we placed our orders we sat down at one of the tables and waited. While waiting we noticed more layout issues. The spot where the orders come up is on the opposite side of the store from the tables, so if you are sitting down its difficult to hear if they are calling your number (someone calls it out with their voice, there is no loud speaker or microphone). Plus to make matters worse the lines from the registers are between the tables and the order up counter making it even more difficult to get to your order once it is called. A third aspect that complicates the issue is that many people are waiting for their order to go, but there is no real place for them to wait except right in front of the pick up counter (which is about 3 feet from one of the registers). On this day there were about 15 people waiting in an area that was probably about 10 by 5 feet. It felt like a crowded elevator - uncomfortable. Oh and not to mention the soda machine is in this area also, so people are coming and going to get to that as well.
So anyway after about 10 mins or so of waiting for our orders one person in our group went to the pick up window to check on things and was informed that the printer in the cooking area malfunctioned and that all the orders taken in the last 15 mins had not printed out. So we had to tell the cook directly what we had ordered. I understand mistakes can happen but it would have been nice if they announced something instead of us having to go and ask. After about another 10 mins 2 of our 3 orders came up (again it was very difficult to hear if it was indeed your order, and if it was to navigate your way through the crowded area to the pick up window). Another 5 mins or so went by and our 3rd person still didn't have his order so he went up and asked and it turns out they never put it in with the cook even after we re-ordered due to the broken printer. So they rushed that order in but when he finally did receive it, it was not prepared the way he had ordered. Frustrated that he had waited a good 20+ mins and still hadn't gotten what he wanted he asked for a refund which was given to him.
Of the food that we actually did get it was decent, nothing that great but it wasn't bad either. However it wasn't good enough to over come the short comings in the service.
Overall, I probably won't visit again. Too bad because the offices in the area have been waiting for a good option that was within walking distance. Many people were hoping this could be it, but it appears that it will be marginal at best.
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