A big dog and pony show. Salesman was above average when it comes to car salesmen. The other members of the "team" were less than helpful. Overall the experience was less than enjoyable. The unprofessional people I encountered at this dealership far outnumbered the professionals. Off color remarks are best kept to yourself. I would say there are most likely better places in town to purchase a vehicle than Performance Ford. I know this will be the last purchase my family makes from this dealer.The General Manager Scott Schell will NOT return your calls. The lovely receptionist ALWAYS says he is in a meeting. Scott Schell does not even respond to certified letters. THIS dealer is why the industry continues to have a black eye. Thankfully, there are other Ford Dealers in Charlotte for service AFTER the sale. The finance department (as others have stated) need a complete overhaul. Our finance guy was HORRIBLE!!! Disrespectful would be the best way to describe him.