We scheduled a 9p flight with Heli USA for Aug 24, 2012. We called the day before as requested to confirm the flight and were asked to show up 30 minutes prior. We decided to be proactive and get there 45 minuets prior as we had some extra time. We arrived to a hectic lobby with a line almost out the front door. We were not helped until 9p after waiting in line and were told we'd have to wait an additional 20 minuets before we would receive a safety instruction and then be bussed to the take off location. The next two hours and 15-30 minuets we waited in the lobby which was way over capacity and was filled with angry passengers. We complained about our wait time and were given little sympathy. We were offered a refund in which we did not want, so instead she said I could ride up front. Finally around 10:30 - 10:45 we were given wrist bands, and shortly after bussed to the take off location. We got out of the bus and were directed to board the aircraft with no safety instruction of any kind. There was no preferred seating, like she offered me due to the long wait. The helicopter lifted after we were strapped in our seat belts and we were surprised the pilot was silent. We received no narration of what was beneath us on this short but visually impressive flight. Even after we landed the pilot said nothing. I was prepared to tip but wouldn't because we weren't even offered a simple hello. Overall we were not impressed and have no plans to use this company ever again.