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  • 100% LOVE THEIR FOOD, it's phenomenal, most authentic and best tasting Thai around that we can find. Not necessarily the best service though and that's the part that means so much to me. Sometimes it's very difficult to get them to pick up their phone, and just the other day when I went in for an order I placed 30 min in advance, they had told me they gave the order to the wrong person who ended up leaving with it and then said oh he's coming back to give it back to them to give to me.. which I refused, because I don't know about you but I wouldn't want good someone had taken for a drive.. so I ended up having to wait an additional 25 min for my food and was still asked to pay the same amount and not offered any reconciliation for the mistake they had made. I work in an industry where customer service is everything and where we do all we can to rectify situations when they're our fault and I feel nothing was done, just a "sorry.. we'll make another" and I was on a time crunch to get to a meeting, the reason why I called so far in advance. Hopefully the manager or owner sees this review and educates and coaches their staff on a better customer service. It would go such a long way and change a negative experience like this into a positive and even more reason to rave about you guys! Again love the food, five stars for that, but service, maybe 1 Star..
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