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  • Our stay was February 14, 2016 when we checked in and left on the 15th. When I booked the Pyramid deluxe queen suite I had not read the reviews. It was after I paid for the room and went to the reviews a day later was when I became alarmed by the negative reviews regarding the Luxor. In all fairness I did contact guest relations and went point by point of my concerns based on the reviews. Jeff from guest relations addressed my concerns and offered me a good faith gesture which I did decline but greatly appreciated. Some of the reviews were about the elevator, the room, the check in line, the dilapidation of the pyramid. So I get to the hotel at 3 pm to check in and yes there is a line but it was moving quickly and there was a gentlemen there who was very helpful as he was letting people in line know when a check in desk was available I didn't catch his name but he was very helpful and friendly. So I get up to the window and Kayle checks me in. Now this Front Desk young lady was helpful, friendly, personable, and easy to talk to she made checking in a nice and enjoyable experience. We got a room on the 25th floor and found our elevator very easily as signs are easy to see. Yes the elevator shacks, rattles, and rolls but that is the nature of the system. I found the elevator or inclinator as I learned it was called from security very fascinating and even tried to google how it ran. There was no problem with it. We get to our room and it was great, we had a great view, the room was spacious, comfortable, the A/C worked great the only thing it didn't have was the Pyramid shaped soap which I was disappointed because I did see those in the pictures and thought they were very cool. So from check in to check out was a great experience. The only complaint I have was at the Buffet "More" inside the Luxor which definitely didn't live up to its name because we paid 20 Plus each for this but over half the buffet was out of product and this was around 6:30 pm. If I could of gone in to check it out first and see how much stuff was out, I would of went somewhere else. So to recap check in was good, room was good, elevator good, buffet bad because it was out of product.
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