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| - I recently purchased a vehicle via a Credit Union Car Sale, and could not be more disappointed (to say the very least) with this dealership. From start to finish it took over 6 hours to complete the transaction - I left the dealership after 8p, I originally arrived at the dealership around 2pm, and was at the Credit Union Car Sale speaking to their personnel before that. I was told a great vehicle was back at the dealership (not the Car Sale location) that I should take a look at. The dealership personnel at the Car Sale called their manager (at the dealership) and told him I would be stopping by within the next hour to see this very vehicle, which I did.
When I arrived at the dealership no one knew where the vehicle was, and repeatedly told me 'I'm coming into this cold' - in other words no one had any idea of what was going on regarding me, or the vehicle I was interested in looking at. I should have left then. After test driving another vehicle that was 'like' what I came to see I had to wait to see the vehicle I originally came to see for quite some time. At no time did the dealership offer me anything - not water, nothing. The negotiation for the trade value on my vehicle was also a low balling fiesta. Back and forth we went. Truly a classless way to do business especially when I had a copy of the trade values for my vehicle from the credit union printed that very day. I was kind enough to allow them to copy said document before my vehicle was appraised. My vehicle was low mileage, fresh oil change - always changed on time, clean with very flew blemishes. We finally agree upon a trade price - which I still feel was too low.
I wish I could insert the standard time lapse video effects we see on television here, because hours went by for no apparent reason. I was given very few updates on where we were in the process. Then, I was told I better go to dinner because it will be a long time before I can sign finance paperwork. They had taken the license plate off my vehicle and did not offer to pay for my meal nor give me a ride to a suitable place to dine. Again, classless operation.
There was damage to the 'new' vehicle that was not noted or mentioned to me until moments before signing the paperwork. When I brought this to their attention, the manager was unwilling to take the situation seriously and do a full inspection of the vehicle with me, clipboard in hand, so we both could agree on what needed to be done. He simply, and casually promised to fix things. When I arrived in the finance office the damage that needed addressed was only partially noted on the paperwork. When I told the finance person that the list of agreed upon repairs was incomplete he immediately called the sales manager in to rectify the situation. Moments later the manager what at the door and said, 'Do I need to be here?' Again, disrespect to me and to his organization.
I was told to call the next business day to have the repairs to the vehicle performed. Finally, I rolled out of the lot at 8:03p.
I called the next business day, and was told to bring the vehicle in for the needed repairs. I visited the service department. No one knew what was going on. I was then escorted to the Body Shop. No one there ever heard of me. I was escorted to the manager and I had had it.
Finally, they got the paperwork for the repairs on my vehicle. I was given a loaner vehicle with, wait for it, a broken windshield. They stated, 'We didn't have time to get it fixed'. Honestly, what else can they do to alienate a customer? This is ridiculous. On top of that, I'm helping with their advertising efforts by driving a vehicle around with large letters that show their website address. Who in the ^%$# wants to do that?!?!
My vehicle has been there for 4 days now, this morning marks the fifth day. No updates on the progress or pickup estimate unless I call. Are you serious?
I have purchased *many* cars from other dealerships in the past - this dealership is, by far, beyond horrendous. Never again.
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