I usuually don't like heading off to the Verizon store for upgrades to my phone. I've been in several stores across the valley, and this by far was the most pleasant experience I've had in my 8 or 9 years with them.
We were greeted by Tom, who immediately recognized his alma mater (Go Green, Go White) on my husbands phone. It can be a tedious (and boring) wait while they do all the techno stuff to get your new phone up and running, but Tom made the time pleasant and did a great job upselling the Bose mini with our trade in credit, which we are now the proud owners of. My husbands phone had trouble activating and he just kept at it, even though it was quickly approaching closing time. He never made us feel rushed, or that he was in a hurry to get going.
Good job Verizon, Tom is a keeper!!