Just want to post an update that made my day - I brought in a pair of Croc sandals that broke after just a couple uses. The ankle strap rivet came off, and despite buying them a year ago with no proof of purchase- they gave me store credit on the full price paid (35$). They were willing to exchange the pair for me too but that specific model was no longer for sale.
Employee by the name of Dalil was extremely helpful and understanding.
Not only do they have awesome shoes, but service too!!