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  • I very seldom do negative reviews, but today I feel this is necessary to help this business get it together. On Sunday mornings between 10 am- 12 noon, you expect that wherever you choose to enjoy breakfast there will be waiting involved- sometimes a lot of waiting. And sometimes, you get passed over. For us, it's more about how the situation is "handled" or resolved. This is my third visit to this location, and unfortunately our last. Every time I've been here, there seems to be a disconnect between the front of the house and the kitchen. This time, it was the host, he seemed overwhelmed and not organized. I think he either lost or deleted our name on the list, because after we had waited for 20 minutes, I checked and he seemed flustered and I don't think he found our name on the list. A few weeks ago, we visited the First Watch in Scottsdale and had an amazing experience, and they were just as busy, and yes we had to wait, but it was a short wait even though I believe the restaurant itself was slightly smaller. Good example of how the right management team can make all the difference! Good luck to the First Watch on Ray Rd., hope you're able to overcome the challenges you've had.
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