I waited until after I felt like myself again before writing this review. Despite the service received (which I will elaborate on) I can't find a reason to give this NextCare location more than three stars.
Two weeks ago I lost my voice. This was followed by a horrible dry cough. I had a cough like this last year and I wanted to do something to prevent it from dragging on for weeks again. I visited the Arcadia NextCare because it was closest.
For starters, most people who aren't feeling well probably don't want to climb stairs to the second floor. But that's a minor point. I arrived just after they opened and was first in line. And I quickly realized that NextCare handles on-line and call-ahead type waiting lists from the queue which is displayed. That's a cool feature!
I was seen fairly quickly and the nurse practitioner was friendly. And I got a prescription for a pretty good cough medicine that halted my cough after a few days.
However, I returned to work a day or so later and had sharp cramps in my abdomen and broke out in a cold sweat. A co-worker took me back to the same NextCare and this is where I feel as if the service was lacking.
I wasn't seen as quickly as the first visit. Somehow, I figured a return visit within two days, looking pale as a ghost and having stomach pains would trigger a faster response. (Sometimes I expect too much). Once again, the provider was very friendly. But by the time I was done, all that I received for my co-pay was: my vitals being taken, a urine test and a lot of questions. I walked out without a plausible explanation for the stomach pains and the cold sweat.
If anyone at NextCare is reading this, I'm not a doctor, but I'm about to play one... I figure the sharp pains were due to all the coughing which caused sore abdominal muscles. And the cold sweat was a fever breaking as I realized that I had a touch of the flu... Which no one suggested or mentioned. Thanks for the great cough medicine! My only regret is paying that second co-pay for nothing.