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  • I tried my hardest to like Bookshelf. I am a huge fan of the ambiance and location. It's a great place to do work. However, the service really outweighs all of the shop's merits. I have gotten drinks here around ten times. No matter the drinks complexity--from a simple cup of tea to a cup of iced tea to a still simple latte--I have never gotten my drink in less than five minutes (generally it takes ten minutes). This includes when I am the only person in the shop besides the barista. The baristas work at a glacial pace. They frequently get distracted by their cell phones. If you have a lot of time, it is a fine place. I am lactose intolerant; therefore, I always order almond milk with my drink. Even if the server taking my order is making the order, I always ask if it's almond milk when I am handed the drink. Never has it been almond milk on the first try. I learned this the hard way after my first visit. This is a bummer on three counts. 1. I paid extra for the almond milk. 2. I pay dearly for drinking milk. 3. I have to wait another 5-10 minutes to get my correct drink. Additionally, any hot drink I've ordered has never been a temperature above lukewarm. The baristas are very nice. However, it is obvious they have no professional barista experience and are in no hurry to serve. I've walked in and one barista is making a drink while another is on their phone and never attempted to take my order. I went in this summer when it was 90 degrees out. Inside, it was 85. The barista was very obviously not wearing deodorant of any kind. Normally, I'm all about people doing what they want. However, when someone is so pungent it fills the entire space, something has got to be changed. It's evidence of the lack of professionalism and common sense in their staff. I was a barista for four years at a small coffee shop that had a similar atmosphere and menu to Bookshelf. However, if my coworkers and I had the same work ethic as the servers and Bookshelf, we would be fired within the first week. I keep going back because it is my local coffee shop and when they do get the drink correct it is great. However, the staff is surely lacking and needs some kind of training.
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