Okay, I took my Dodge Ram truck in this morning (9/24/14). I decided to go with the "Ultimate Wash" since I had not cleaned or washed it in quite awhile. The cost for the "Ultimate Wash" is $49.99. I figured for that amount of money I would be pleased with the results. Not so.
When I first spoke with the attendant who greets you, he assured me that everything would be cleaned. I pointed out the tar and chewing gum that had stuck to the side of the vehicle. He said no problem.
So, after about 15 minutes my truck is through the auto wash and shows up in the detail space under the awning. It took another hour from this point to finally get my truck. While it was parked there, they wiped it down and cleaned the inside panels and glass. This should have taken, at the most, 30 minutes. There was a lot of "down time" where nothing was being done.
Finally, he pulled the truck forward and indicated that it was finished.
When I walked over to the truck t noticed the tar and the gum was still on the side panels. No attempt was taken to remove it.
After pointing this out to the detailer, he reluctantly walked back and got the necessary cleaning supplies to clean it. Then he says "okay?", and I say " no, the tires are not clean" Once again he shrugs and sauntered off for another cleaner.
The bottom line is: I got what I paid for after complaining. This is totally unacceptable. This was my first time here and will be the last!
Greeter for wash: Jose Lopez
Time in: 10:35
Time out: 11:45
(I would welcome any comments from the management team)