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  • I've been a fan of Panini's since the early 90's grabbing a sandwich late night in the Flats. I was thrilled to have a location in Twinsburg. Overall, the service was usually good and the food great. Today, I came in mid afternoon and it was pretty quiet. The sign said "Please seat yourself" so I grabbed a booth. The booths I walked past looked dirty. The one I sat at was the cleanest but still needed cleaning. I saw two servers and a guy I assume was a cook sitting at a table talking. After a couple minutes, one of the servers came over and brought a menu and took my drink order. She came right back with my drink and I gave her my food order. I ordered a bacon egg and cheese panini sandwich and she left. I got my food in a timely fashion but my sandwich had ham on it which I didn't ask for and the fries were not cold, but they were obviously not fresh and a little skimpy compared to usual. I ate half of the sandwich without complaining because I like ham. Just not what I wanted. I never did get any silverware or even a napkin. The servers returned to their conversation and I was never checked on again. She never did wipe the table and the lack of concern for cleanliness left me wondering how clean the kitchen was. After I finished eating half of the sandwich I waited at least ten minutes for a server to finally check on me. I said no, just the check please. The server was friendly but seemed very unmotivated and the food quality wasn't quite what I've come to expect. It seemed like they were unsupervised. I blame the manager or maybe there wasn't one. I was disappointed because the service is always pretty good.
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