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  • If we could give more stars we would, since this company EXCEEDED our highest expectations. From the first contact with the office through the final inspection, each expert team member of Mason Mechanical performed their piece with skill and efficiency; and they were all... really nice! We are very thrifty retirees and money IS an issue. We read as much as we could online about the different brands and the different installing companies and decided to get three bids: Goodman, Carrier and Trane. In the end we went with Mason Mechanical and Trane which was the higher bid by just under $500. For the extra money we got: 1. A higher "seer" (which equates to better effeciency)-16 seer from Trane as opposed to a 14 seer from both Goodman and Carrier. This resulted in a rebate from SRP (SRP did not offer a rebate for a 14 seer) that was factored into the 16 seer bid for a Trane. Mason Mechanical took care of all the paperwork and subtracted the rebate amount from the bid. 2. A longer service warranty from Mason Mechanical. 3. A precision team that took the time to offer options and explained step by step what would happen. They hauled away the old equipment and left no mess. Thank you, Challen, Johnny, Ron, Brett and Dion. These young men were awesome! (Challen was our first face to face contact with the company and he spent so much time getting to know us and our needs that if we had his address we'd probably add him to our Christmas list!)
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