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  • This review pertains to the service department. Do not allow Phil to be your service writer! Demand a different service writer. With that being said, the only reason I'm giving them at least one star is because of Cliff, the man that actually worked on our trailer and did an amazing job! I would call him an artist. Back to Phil, he will not return your phone calls, he lies, and he does not keep you up to date on the progress of your job. All the while he acts like he is doing you a favor. I don't know why he continues to be employed by Little Dealer. I was told by another service writer and by the service manager that Phil was "the problem child of the department". They have received several complaints about him. Nobody else should have to suffer through this. We have had to drive to Phoenix, 209 miles away, twice to get answers. Our trailer has been at the facility since Memorial day weekend. It should be done next week, 9/19/15. We had the floors redone and walls repanelled plus had an electric bed lift put in. We were supposed to go on vacation with the trailor on July 15, but because Phil didn't communicate with us (or appear to do anything else) for the first month, we weren't able to. We were not told this until the end of June that it wouldn't even be possible. That information was given to us by another service writer while Phil was on vacation. Not by Phil, even though he was reminded a few times of our plans, before HE got to go on vacation. Just make your life easier and go somewhere else.
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