| rev:text
| - My boyfriend and I live pretty close to this place and we really, really wanted to like this place but we gave them 4 shots and pretty much every visit/takeout order we had was screwed up in some way. Everyone here is super nice though, and the drinks we've had were great.
Our first visit was during their soft opening, we tried the mac & cheese, the Dunkirk roast beef sandwich, and the Smoked Beef Brisket sandwich. The sandwiches were great, we got half orders which were more than enough for us and also a good deal for $7 - $8. However right before our orders came up, the waitress told my boyfriend that they were out of fries and it would be 20 min until new ones were ready. Our sandwiches were about to come out, and my boyfriend didn't like any of the other side options, so he ordered veggies instead and I ate those. I had coleslaw as my side, and it was kind of dry and tiny. We had ordered mac and cheese as an app, but it never came out so we asked the waitress about it and we were told they accidentally gave ours to another table. The mac and cheese came out after we were almost done with our main meals. The mac and cheese was good, not anything amazing, but good. The waitress apologized for the mistakes and we understood it was a soft opening, so no big deal.
We later decided to get a whole Dunkirk sandwich to go one night to share. We ordered over the phone, however when we went to pick up our order the cooks said they never saw it and hadn't started making it. When we got home, the sandwich wasn't as good as the previous one, there was less meat, and the meat was fattier. We got an order of fries too which were soggy. Fries can be hard to time right for a take-out item I guess though. We decided it was still pretty close to their soft opening so we'd give them another try.
I ordered take-out another night and I had to call 3 times before someone would answer the phone. Then when someone answered I started talking and was immediately placed on hold, without anyone saying they were placing me on hold. When I was able to order, I was told they were out of the Smoked Beef Brisket sandwich, so I ordered the Chicken Lickin' sandwich. I was not asked what side I'd like, so I never got one. I also ordered mac and cheese. When I got home, the sandwich was cold (I live about 1 min from this place) and the mac and cheese was coagulated, like it was old and had been reheated. It was not creamy like it was the first time I had it. The chicken sandwich was my least favorite sandwich I've tried. I found it to be dry and the coleslaw didn't add much to it. I felt like it needed something else, cheese or sauce, etc. Lesson learned - take-out here probably isn't going to be as good as eating in.
The last time we dined in here we received our menus and parts of the menu were blacked out with sharpie, which looked kind of unprofessional. We got the Dunkirk roast beef sandwich again, and the Smoked Beef Brisket sandwich. My boyfriend got a whole order this time, and the waiter only brought out a half order. We reminded the waiter that he got a whole order and the rest of the sandwich was brought out. We also didn't receive napkins or utensils until about 10 min after our plates came out, after the second half of the sandwich was brought over. My boyfriend said his sandwich was again not as good as our first visit and some of the meat was fatty. My sandwich was good, and as well as my veggies. However, I feel like there shouldn't be an up-charge for fries/veggies as a side. The tiny coleslaw and sauerkraut you get as a free side, are hardly sides.
Overall we really tried to give this place the benefit of the doubt, however there just have been too many screw ups. As said earlier, we really wanted to see this place work out its kinks. The menu is not that large, and there are always plenty of cooks working and the food seems pretty easy to assemble since it's mostly sandwiches that need assembled, toasted, etc. The drinks are good though, so perhaps we'll be back for those. My other thoughts were that there are no options for vegetarians, and I didn't agree with the up-charge for the sides. However the sandwiches themselves are a good deal for the size you get.
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