The apathy was so thick you could cut it with a knife (my subject header). I have thought about writing a review for this location for the last year when declining positive service and long wait times became the norm. But today was really frustrating, so I finally made the effort. About to order and just realized that I had left my wallet in the car I asked the order gentleman at 12:15 on 1/8/15 if he could begin a Oprah chai tea for me while I got my wallet. I told him I was in a hurry and he could see I had waited patiently already and then there was a line of 8 people behind me. He remarked he could only prepare the cup (with a really unpleasant attitude) which I thought meant he would get the drink in the que and started. At Starbucks we are used to them smiling, asking about your day and even writing your name on the cup. This was absent but more troubling was the complete unwillingness to help. Got back in line with a $20 out and asked the gentleman if he had started my drink...no he had not...decided to leave, out of time. When I left I couldn't help feel sorry for the workers, they looked miserable and apathetic. Long line and just 1 cashier and 1 on the drinks...2 doing assorted work never looking up to help move patrons along or even acknowledge with a smile. They obviously don't like working there and had no accountability to the place of business. This usually means being poorly treated by management/leaders. I give them 3 stars because I think these apathetic workers due their best with what that locations management is offering them. I hope work conditions improve for them in 2016!