| rev:text
| - How incompetent can one airline be? Virgin America's got the answer. After arriving at the airport two hours ahead of schedule and pre-checking in the night before on their somewhat functional app, I waited by the gate and we boarded and stowed all our belongings in the overhead bin and under the seat as per the norm. If their app is somewhat functional, we'd eventually come to understand that their plane was completely nonfunctional! After waiting in the plane for take off and getting restless and anxious to just get going and go home already, we were informed that because it was so hot in Vegas that the plane's computer systems were overheated and they couldn't work and they tried (or at least they claimed they tried) to reboot it, but to no avail. So we were de-planed, had to grab all our bags and personal items, and go back to the airport gate to wait while they tried to figure out what to do. Meanwhile my family who was waiting for me to return home by 4:10 as originally scheduled, was wondering what the delay was. My Dad was already at LAX waiting for me and I had to tell him I didn't know what was going on, but I wasn't going to be there at 4, that was for certain. Everyone was frustrated and trying to get some information from the customer service reps, but they just told us to keep waiting. Cell phone batteries were dying and everyone clamored for any available outlets so they could also keep their family members apprised of the situation as it unfolded, but patience was wearing thin, everyone was restless and all we were told was sorry for the "inconvenience". Well it became more than just an inconvenience when we were then re-boarded back onto the same plane yet again, only this time there was no air on or electronic seat back entertainment due to them not wanting to overheat the plane, but who cares about the passengers now who are over an hour and a half past their originally scheduled flight time and have to sit in a metal oven on the tarmac in 100+ degree heat hoping this time the plane will actually take off, getting overheated and dehydrated, I have chronic health problems and was feeling like I was about to pass out. Then we were told to get off the plane...yet again. More lifting and hoisting my luggage out of the overhead bin, which exacerbated my Rheumatoid Arthritis, damaged my already weakened shoulder from a surgery on my neck with three collapsed discs, and make my way back out to the gate where I was so disheveled I left my cell phone in the seat back pocket and had to go back yet again to get a flight attendant to retrieve it because I didn't even know whether I was coming or going. I was on the verge of a complete breakdown, I had to go to the restroom and cry and meltdown into a full blown panic attack. I was overwhelmed, tired, hungry, frustrated. There's only so much a human being can take and this was it! Virgin America should treat their customers like human beings and not baggage or cattle that just get tossed by the wayside. The only halfway decent thing they did was offer a $10 food voucher for the "inconvenience" which at this point was way more than just a minor inconvenience. Any food or drink exceeding the $10 was still at customer's expense and the sandwich I purchased was nearly $13 with tax, I didn't even bother to get a drink. We started at noon and it was now nearly 7:30pm, the saving grace was a flight coming in from San Francisco around 8:15 that would then take us to LAX. Again this meant re-boarding yet a third time, stowing luggage in the overhead bins and under the seats. Everyone at this point was at their wit's end and about to fully mutiny if this plane did not make it back to Los Angeles post haste. FINALLY the plane got off the ground and a loud cheer erupted from the cabin as exhasted airline customers were on their way after 10 hours. It was 10pm by time we arrived in LAX and even though I lost my ID somewhere in all the fruckus, along with my sanity, patience, and basic human decency (and almost my cellphone as well) I have completely lost my respect toward Virgin America Airlines, this was my first and last time with this bullshit airline. The icing on the cake of this horrific and nightmarish experience was yet again having to hoist and heave my bag out of the overhead bin and drag it back down the aisles of the plane and connected corridor on my already sore and weary back, neck, and shoulders. One time I could handle, but six times total was too much! My feet covered in blisters and my legs so tired I could barely walk or stand anymore. FINALLY made it home after 10 hours of hell. Was offered no compensation or any travel vouchers or anything to make up for the horrible service and "inconvenience". Virgin America, your definition of what constitutes an "inconvenience" vastly differs from mine. This was a fiasco and if I ever travel again anywhere in the near future, I sure as hell won't travel with Virgin or your merger Alaska
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)