If I compare my experience here to other fast food restaurants, it does fairly well, but as soon as I compare the Italian sub I had here with the one I usually get at Capriotti's it can't hold its own.
I brought my nephews for lunch and everyone seemed to enjoy their meal. The service was friendly and quick. The soda machine was a huge hit with the kids, they loved putting some odd flavors together. For me, I am not much of a soda drinker, but I do like cherry-limeade and here was quite disappointed. The syrupy-sweet beverage was a brilliant shade of red, but didn't have much flavor besides "sweet". I added 6 lime wedges to balance the sugar, but the improvement was marginal.
My sandwich was fairly good and the roll was soft, but the filling was a little bland.
If I was on the road and in a hurry for something to eat, this would certainly appeal to me before hitting a McDonald's, but for an extra dollar or two I would enjoy the superior quality of meat and cheese that are offered at Capriotti's.