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  • My stay here overall was ok. The check in and check out process were quick and easy. The room was clean and comfortable enough. Free wi-fi is a plus. There are complimentary shuttles to the airport and to Mandalay Bay Hotel/Casino. The first night we asked for extra towels and it took like an hour to get them. We also forgot our travel toothpaste, and were told that this hotel did not have any. Our biggest dissatisfaction was with the complimentary breakfast. The selection and quality were okay, but it was just the disorganization. We stayed here for 4 nights and ate breakfast every morning. They were constantly running out of food, replenishing it, only to run out again. Also plates and bowls were a precious commodity some of the time. It just seemed like they were either short staffed or weren't able to anticipate how much food was needed. Overall, it gave a sense that the kitchen was overwhelmed by the number of guests. This is my first time staying at a Homewood Suites. I have previously stayed at several Residence Inns and Holiday Inns that provided similar complimentary breakfasts. Each of those experiences were much better, like the kitchen knew what they were doing.
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