Poor communication, lack of follow thru. This company has taken over a condo complex in Scottsdale for which I own a unit and has been just awful. Anytime you need to get a hold of anyone you always have to leave a message as they are never avail. They do not call back unless you call them (and their supervisors) multiple times. over the course of weeks. My poor tenants cant get answers for weeks. They never give out cell numbers or last names, so there is no way to get a hold of anyone outside of their clearly ignored voicemail box! If you are considering moving to a complex they run, call the number and try and speak to the property manager of that complex - see how long it takes to get a call back! LOL! There is your answer!!