This nail salon is very convenient for me to get to, they almost always have an open chair and are very friendly. I only get pedicures, but I have noted they have some loyal clientele/regulars that they greet by name. I haven't had a bad experience there in 2 years and never noted any safety concerns. It's not fancy, but for me it's inexpensive, convenient and quality work. The nail techs are friendly and gracious. They always give great foot massages and try to chit chat a little (but have never asked me anything inappropriate). I can't say I experienced anything like these poor reviews.