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  • Today I called to place a To Go Order for my lunch. The girl on the phone was extremely rude and inpatient with me. I ordered the Caramel dish with steamed chicken, rice noodles and an extra side of sauce. When I arrived at Pei Wei it was just before the lunch rush. My order was checked by "Kaleigh" who was not very friendly. She had a very bad attitude. From the call to the face to face interaction I felt like placing my order was a big inconvenience. I paid for my order and left thinking what awful people they have working there. When I got home i took one bite of my order and realized it was not rice noodles. I have an allergy to the regular noodles which is why I modified my order. My stomach was in immediate pain as to how sensitive my allergy is. I drove back to Pei Wei and the same girl was at the counter. I told her that my order was wrong and I could not eat it. She asked rudely if I wanted a side of rice noodles. I declined and told her I would like my order remade as the chicken was cross contaminated. She did not alert the manager, I assume for how busy it was. I cannot emphasis enough how TERRIBLE the customer service was. I will never return to this location. I am left hoping the painful symptoms of my allergy will soon pass.
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