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| - It really does not surprise me this walmart had such bad reviews online. I'm here to make a complaint as well. Walmart on rainbow is really giving me hell on trying to give me my refund back for a item I returned. I ordered it from walmart.com a long time ago, Order #2677197-315860 it was a queen sized bed frame, large item, then I called in during the refund time to return it, then walmart.com said they would have someone pick it up from my house since I never opened it and it was still in the box. They told me someone would call or email me to schedule a pick up time. 2 months later no one contacted me and I called them trying to see where they guys who where support to pick it up where. I called them MANY TIMES trying to see where these guys where who where suppose to pick it up from my house where. They kept telling me they will contact you. Never contacted me. I even postponed my last roadtrip to wait for there guys who where never coming. Then i called before my roadtrip to say these guys never contacted me to pick up this item. And I have to leave for a roadtrip. I have waited 3 months!!! Oh I'm sorry I'm sorry they will contact you and if anything u can have it picked up when u get back, I said obviously they are never going to pick up the item so when I get back can I just drop it off at a store? They said yes u can drop it off at a store so I had a friend w a truck help me drop it off at the store then they told me that can not give me my refund back at the store, I have to call walmart.com to get my refund. I dropped the item off @ this store on Jan 21st 2016 @ 5pm, to a girl named Kristin at the customer service counter. reff # 2677197315860. I even took a picture of the claim paper she wrote the return down on to have proof cause I have a feeling they are not going to give me a easy time with thie return. So I call walmart.com and talk to a supervisor on Jan 23rd, 2016 around 2pm reff # 160123013637 David and he tells me I have to get a refund at the store I dropped it off at. David told me he spoke to Mark the store supervisor @ this location and Mark needed me to call him to get my refund from the store. I called the store and spoke to the supervisor Mark on Feb 1st 2016, around 11:30am and he tells me he knows nothing about it. But will call me back in 30 mins I waited and he never called me back so I called them back at the store and someone hung up on me 3 times. Oh mark the supervisor is not here hes maybe on lunch break. Seems to me they are just trying to avoid giving me my money back. Don't you think? And thats how this review came to be. Unorganized, Bad customer service. This store also made me wait 3 hours before when I was trying to do a return in store b.c. they thought I stole the items I went to return. So they wanted to look @ the cameras. Rude. I had alot of other things I needed to do that day and couldn't do them cause they made me wait 3 hours. If you wanted to know if I stole the items you could have just asked me to prove I did not steal them cause I would have gotten the officer at the front door who saw me walk into the store. I have been a memeber @ sams club and a customer at walmart for a very long time. This is why I like Sams club they have better customer service. But sams club isn't open 24/7 like this walmart, and they don't sell all the items walmart does. I'm going to attach a picture of the claim paper Kristin wrote when I returned the bed frame to this store. Yes I did leave it there. and No I have not gotten my refund yet and the refund is almost 300$. I am currently in the process of moving to a diff location here in Vegas so hopefully the next walmart store has better customer service over there and does not hang up on there customers when they call them on the phone. :/ HELLO?!?! ARE YOU EVER GOING TO GIVE ME MY REFUND BACK ON THE ITEM I RETURNED OR ARE YOU GOING TO CONTINUE IGNORING ME AND HANGING UP ON MY WHEN I CALL YOU? I WISH SOMETHING COULD BE DONE ABOUT THIS BUT THEY HAVE ME ON A WAITING LIST THAT I FEEL LIKE IS NEVER GOING TO END.
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