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| - DO NOT TAKE YOUR PETS HERE. First time I have ever complained on Yelp! about a company, but this had to be done. On October 4th, My daughter and I took our puppy Remmy to be groomed here after receiving the offer via Groupon. He had a few knots under his legs and the hair around his eyes was too long, but mostly we just wanted to learn more about dealing with the double-coat and give him a treat with a good bath! We picked him up about 2.5 hours later and everything seemed fine. We discussed a couple knots she had to trim off and how he tolerated it. We paid her and went on our way.
Two days later, we noticed he was flipping his head around and smelled horrible! After trying to check his ears, we noticed they were extremely red, swollen and had a horrible yeast like smell. After taking him to the vet, we were informed that he had a very bad infection in both ears from matted (unattached) hair that had been shoved into the ear canals, on both sides. He said that it was from a "grooming tool" that they use in the ears and it appears she just didn't bother to remove the matted hair off of the tool, that had been shoved in the ear canal. There were also multiple cuts and abrasions in the ear canal from the same tool. He had to be given pain medication just for them to be able to remove the impacted hair. He was then given a steroid injection, antibiotics and an ointment. All this totaling $210.00. The Vet stated that it could have been easily avoided by not being careless.
We made contact with her and her first response was that she actually had it on camera of her telling us about his ears!! Now, I know, since I was THERE, that this conversation NEVER happened and I was appalled that a business owner would stoop to such a practice. There were several emails after, as it was our choice to keep everything via email, that way it is documented. Her responses were very unprofessional, accusatory, and filled with how she was going to have her attorney deal with us. She even stated that we were out of luck because we had signed a paper when we checked him in, releasing her from any liability or harm as a result of her grooming! I know for a fact, that if my dog had bit her while being groomed, I would expect to be liable for the medical services she required.
We made a copy of the invoice and forwarded it to her, asking for payment of the vet bills. We have followed up several times regarding this invoice and she has not responded. DO NOT TAKE YOUR PETS HERE. Mainly, due to the lack of concern over harming an animal. I understand accidents happen. If it had been a scrape from a razor or something, that we were informed happened, I could understand totally, But this was the result of negligence and carelessness, that caused enough trauma to him, that I am sure we will NEVER be able to get him back to a groomer again. Do NOT be fooled by anything this owner says or does.
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