Wow after reading a lot of these reviews I definitely will not be returning with my 2 fur babies. I find it very disrespectful and unprofessional the way staff replied and downplayed Stephen's review below.. seriously?? If that had been my dog I would have been furious. There are no excuses for that. Not only that but there are many other incidents that have happened here that are far from ok.
I took my 2 kids here last year while out of town on vacation.. when I dropped them off a staff member was yanking on the rope they put around my dogs neck to take them back. I did not like that one bit. It made me feel uneasy leaving them there as staff didn't show too much compassion or patients. I had left instruction on feeding them and I had also left a bag of nubs dental chews with exactly enough for both dogs to have one in the am and one in the pm for everyday during their stay. When I picked my 2 dogs up a week later they handed me back the bag of nubs chew bones with about 3 less than I had given them. Clearly they didn't follow my instructions that I had wrote on the bag AND verbally told them. That wasn't a big deal but just made me think if they cant follow instructions on something that simple then they don't need to be taking care of my 2 fur kids. My dogs are my children and I expect the utmost exceptional care and that clearly is not at Second Home Pet Resort.