Decided to do my daughter's second bday party here. Everything went well except they forgot to give us the 20 ice cream that I pre-ordered online. I just realized it after the party. On a regular day, I notice the mascot isn't very enthusiastic. You also wait a looong time to claim your prize. Staff just walk around not paying attention to the customers waiting for them. Anyway, I only go here because my daughter loves going this place and she enjoys each time and thats what matters most.