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  • Came after a movie with my daughter, they advertise kids meal with a choice of craisins or chips; however both employees which stated to be managers refused to extend offer stating it is no longer valid. Absolutely no guest service recovery, just a straight no. Someone please take leadership and show these employees how to deal with guests appropriately. Take down any offers you aren't offering! A simple apology would have sufficed, they just haven't been trained properly.
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