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  • My wife and I visited First Watch three weeks before and had a great time, however, this visit (9/25, 1:15 pm) was at the opposite end of the spectrum. I am only doing this review as a result of the manager's failure to follow through. I ordered the biscuits and gravy while my wife ordered the soup and sandwich. Our meals arrived with my eggs over easy (I asked over medium - there is a difference) and the gravy was lukewarm at best. My wife received the clam chowder whereas she ordered the squash soup. They delivered the correct soup and my meal the second time around but once again, the gravy was lukewarm. I asked for the check to which the server said she would ask to consult the manager. The server came back and told us our meals were comped and apologized. I expected my meal to be comped but was disappointed the manager didn't approach us. First Watch will never know what happened and will never know what they can do make sure it doesn't happen again (i.e. turning up the temperature on the gravy or letting it sit in the microwave a little longer).
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