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  • Location is central to old town Scottsdale, but far enough out of the way to be secluded. The pools are great and the resort is well-maintained. My only complaint is the front desk customer service. One person working check ins while the other two where hanging out in the back. Took me 30 minutes to check out and when I got my bill it was wrong. There were bar charges on there and I didn't even go to the bar I had the kids with me. After 20 minutes of the girl searching in the back for receipts she said looks like there's no receipt so unfortunately I'm going to go ahead and credit your bill. My card was still charged for the incorrect amount we will see if it's refunded later today. And she could not print a new receipt for me. I needed a correct receipt because we were staying at a resort as the house air-conditioner is being worked on. Therefore I'm submitting the bill to the AC warranty company. I will go to a restaurant a second time if the food is not that great if the customer service is amazing. At a resort you have limited customer service interaction check in check out maybe some room service that's it. It has to be on point. If it wasn't for the front desk experience I would give FireSky 4.5 maybe even 5 stars. As a sidenote there's a was a guest in front of me complaining about her bill being incorrect as well.
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