I have to update my review... I've gone to Hannah for quite some time for my color.... This time, a huge section of my head is missing highlights. I couldn't tell when I left because my hair was down. Now, I feel like a prisoner because the 2 ways I do my hair about 80% of the time I can't do anymore, because the color looks so ridiculous. I was going to call, but it's been almost 10 days. I travel for work and I had to book the appointment 3 weeks on advance because it's so hard to get in with my schedule. I also had a Brazillian Blow-Out a long time ago. My hair was FRIED. The owner said he had never seen that and I must have had a short in my flat iron. .. OK this guy knows what he is talking about. Just seems like a convenient response when I used that flat iron prior to with no issues. Just overall kind of done with this place unless it's just for a blowout. The fact that there is a VIP card and I've gone so many times and never knew of such thing is kinda sad.