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| - Per the passport government website I had to call this post office to schedule an appointment to process an application for my minor child so I did. I work nights but 2 out of 3 of my off days are on weekdays and this is when I conduct my errands. Just the way they answered the phone is already an indicator you're dealing with people who are inept and don't give a shit. I was told there's only ONE day a week where they do passport applications but it wasn't on any of my days off. Fine. I'll manage with less sleep & just go, how long could it take, right?! When we got there we went to a counter that wasn't servicing any customers but a woman was there. She never acknowledged us, I finally said excuse me! We have an appointment for a passport application! She just pointed to that elderly Hispanic guy next to us saying he's the one who will be helping us. He heard what was being said but he too never acknowledged us. I was worried already because I dealt with him before, he's rude. I sat down and waited to be called up but this guy just kept on servicing other customers with their normal post office needs. I got mad after watching this for about 20 min, I decided we had to just get in line too like everybody else. When it was finally our turn I said "we had an appointment for this, why wasn't I being helped?" He didn't even look at me, gave no response. I provided all the paperwork including a copy of my child's father's drivers license front and back notarized, I followed the US passport government website instructions to the letter! He refused to include that with my application. I told him this was required & even tried to show him the official printed instructions. He simply stated it wasn't needed & refused to even look at the instructions like he knew his job better than the government. First of all, if I have to stand in line with all the other regular morons that go there & believe me, it was like watching the Jerry Springer show, then why did I have to make an appointment?! Why isn't there a dedicated passport application person who helps people off to the side an at empty counter who will greet me & promptly service me when I arrive?! I could've done this any other day when I actually had the time! Now what really makes me angry is that I just received an email from travelstate.gov that my application is missing the very document I had with me but this pig of a postal worker refused to take. I now have to do extra work to get this done! If I did my job like that I would've been fired long time ago yet nobody is doing anything against this guy or that post office. Everybody I know complains about that post office! I'll rather drive downtown next time but I believe it's time to disband all US post offices & let the private sector take over where I actually get timely delivery of my mail & packages by people who have more brains than those apes that work at this post office! Grrrrrrrrr I am so stinking mad still, I need to find out how to complain against this place with the proper authorities!
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