If I can give 0 star I will . The manager name Bill is the rudest person I have ever met in my life . It is so obvious that he hates his job and he has 0 compassion for sprint customers. I ask him where is the nearest sprint store I rather go to another store because I am not happy how he talks to me and he told me he doesn't like me so I should leave the store. I asked him his last name and he told me I don't need to know his last name. I was paying 11 $ a month to have insurance on my phone for more than 2years and unfortunately someone stole my phone at Cesar Palace and I thought I will be covered since I have insurance on it. When I went to the store they told me I still need to pay 200 deductible to get a new phone . Plus I won't own it . You keep paying all these fees and at the end you don't even own the phone . AT&T offers you 21$ a month for 2 years and at the end of the lease you own the phone . Sprint sales representative never explain to you this . They tell you they can add for 10$ a month tablet but at the end you are paying 600$ for tablet which you can get it at target for 99$. Sprint already lacks in costumer service but in this store they are the worst. It is a brand new store and there is no way they will survive if the guy name Bill is the manager.