I purchased a brand new trailer form here in December. While purchasing the trailer everyone was my best friend and was offering to help with what ever I needed. I took it out dry camping for the first time in January and the ignition on the refrigerator was bad so the fridge wouldn't run on gas. Upon bringing it in for the warranty repair I met Brad. By his demeanor if it was as if I was inconveniencing him by bringing in the trailer. Brad has zero customer service skills. I came in later to try to figure out why I didn't have a part that was supposed to come with trailer when I picked it up. He called the keystone rep and the rep confirmed that the trailer should have come with the part. Brad then sent me to someone else who "would take care of it" only for that person to tell me they couldn't do anything and to talk to Brad. What a JOKE of customer service at this dealer. You're real important until that check clears and then they couldn't care less!!!!