Bagel alone, this place is a solid 4 stars. Entire experience not so much. Girl behind the counter put gloves on but then touched her hair, her face, scratched her ear, pulled up her pants... Then she realized that I was staring at her and changed her gloves. During that 45 seconds she asked me three times if I wanted the bagel toasted. The place could definitely use a good cleaning. Windows are foggy looking with streaks and dirt, dust behind the fridge area is very obviously not a concern, menu board looks neglected. If I wasn't such a sucker for bagels I would probably drive else where to get breakfast on my way to work. Too bad there isn't any where else to get a bagel between my house and work :/