I will preface my review with some relevant information. My family has lived in this neighborhood for 32 years. We have been using Ian Hugh since then when he had his gas station at 51st ave and Northern.
My car was running very badly so I decided to take it in to see if they could determine what was wrong. I dropped it off and got a call about 3 hours later from Steve, the manager. Steve proceeded to tell me that my alternator was bad and I needed a new coil and wires in addition to the alternator. He told me that it would cost $900 for all this work.
I told him that my alternator was about 17 months old and it should not be bad already. He then proceeded to tell me that it might just be a wire connecting the alternator then. I then said I would come pick up the car.
When I got there I told him that I was really disappointed that when he told me what needed to be done and I rebutted with the age of my alternator, he changed his story and said it might be something different. He tried to backtrack what he told me on the phone and explained that the computer gave him the code that my alternator was bad so that is why it needed to be replaced. He apologized that I heard him wrong and said he hoped it would not mean I would be lost as a customer.
I am lost as a customer. I am a firm believer that all customers should be treated well whether they have been a customer for 1 day or 32 years. I felt like I was being scammed and I am so glad I went to pick up my car.
I decided to take my car to a dealer to get a second opinion. The dealer called me and said my alternator was fine and all I needed was the coil and wires.