I've had nothing but a great experience. The girls are all very sweet and helpful. I love the level 4 & 5 bed. Always clean. I'm not sure what the one review was talking about them forcing you to pay a full month and not getting prorated if you start half way through the month? I started mid month they charged me my membership start up fee and then on the last Friday they charged me for a full month. Seemed fair to me.