Extremely dissatisfied. I am a long time regular to the Las Vegas strip, however I had never stayed at the New York New York. Upon my arrival (5pm) the employee that checked us in was rude, pressured us to "upgrade" to a room without the strip view I requested then was very nasty after I declined. Finally got to the room and it hadn't been cleaned, trash everywhere, used soap, etc. We called down to get it cleaned and they protested for 10 mins giving me grief before agreeing to send someone up though I arrived 2 hours after the scheduled check in plenty of time to clean. Also the safe was stuck locked and I had to wait almost an hour for a member of security to reset it. The room keys provided, only one worked from the start, the first evening both weren't working and the attendant that I spoke with to replace them yelled at me and insisted that I was carrying magnets!! (I was not) she gave me the worst attitude and insulted me. I certainly will NEVER stay here again and urge all of my friends and family to do the same. My advice, don't even come here for anything, staff is rude and the place is disgusting!