I have been coming to this location every month from 0-12 months with my first child and now with my second child every month 0-2 months, so far. I love that they offer $18 packages online and I have never had an issue with them running late. However, I always book 9am appointments to avoid the issue. Also, when I have had special requests, they have always been accepting to them. I love coming here and enjoy the staff!