When I told the guy on the phone I was shopping he told me to be sure to check with BBB as their are a lot of scams in this field. I told him I was searching Yelp. I could almost hear his nod of cynicism. Obviously old school guy but top notch service! After I gave him my address he said 'what unit number' not an average response when I give my address. Turns out this company has a contract with my hoa. He (had better luck than I did) reached them and had someone out to take care of the problem within a couple of hours!