| rev:text
| - My original review is published below, but please make sure to read the update as well.
*UPDATE** Today I received in the mail the most aggressive letter I've ever received, hand signed by Mr. Will C Sparks himself. This is in response to some negative feedback I gave to AAA on their survey, essentially the same as what I wrote below. A few highlights from the letter: "I am so concerned we can't meet your expectations of customer service I made a note in your customer profile so we can decline to service your vehicle should you accidentally call us again." and "Instead of being happy you received services discounted over $200 you complain...we call customers like you "Someone Else's' customer". So, instead of taking customer feedback to improve and being appreciative for it, the President of Terry's will send you a personalized attack letter. IS THIS REALLY WHERE YOU WANT YOUR CAR SERVICED?
----------- -----------
[Original Review]
I give them a two because at the end of the day a $20 oil change (they had a special) is pretty good and the guys were quite friendly when I called. They have the customer service part down. HOWEVER, the rest of my experience there would lead me to not go back. As a part of the oil change special they also did a bunch of free inspections (i.e. ways to find other things to get you to pay for). With my car they found three things. The windshield wipers were indeed bad, so I had them replaced for about $30, which I was fine with, though the replacements they put on seem a bit flimsy. But, the other two were ridiculous. Worse of the two was them telling me my taillight was out and it would be $35 to replace the bulb. First of all, that's a crazy high price, but worse yet is that there was NOTHING wrong with my taillight! There is a wiring problem, so since the summer my car's dashboard keeps saying the taillight is out, but if they took the two seconds to actually check if the light was working or not as I did later that night, they would've seen there was no problem. The fact that they just saw the message and were going to charge me $35 to fix a non-existent problem really irritates me. The second thing they said was that my brakes were 90% worn down and I should shell out $1,000 (!!!) to have them exchanged. I don't really see an issue with my brakes now, and from the research I've done it should not cost 1 grand to replace brakes. I think their laziness on the brake light is what is going to keep me from coming here again, no matter their deal on oil changes. They are clearly not above the "charge people for whatever you can get away with" mentality of many auto mechanics. I've had a great experience with American Auto on the East Side, I'll be bringing my car there if I need something again.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)