I arrived at midnight, having been up (without sleep) for 43 hours. Being a Gold Club member, I bypassed the long line and went directly to the Prius that I'd reserved several months ago. When I got in the car, to my dismay, there was no GPS unit.
To make matters worse, the Gold Club office had the distinctly Unhelpful sign on the door directing me to the main office...and the long line!
Being very tired and pretty grumpy already, I was very unhappy to find myself standing in that line. It seemed to take forever...& I just wanted to get to the hotel and SLEEP!
Soooo...by the time I got to the front of the line, I had a full blown scowl on my face. This was made worse (I suspect) by the probability that the lack of GPS was my own Internet failing.
The person behind the counter was an artist. Respect. No attempt to minimize the inconvenience or deflect blame - all tactics which increase irritation in the already irritated. I very quickly acknowledged (within myself) that she had had Nothing to do with the circumstances leading to this situation.
Furthermore, she was currently doing her best to resolve the situation.
After all was said and done, I upgraded to the Mercedes. Decided...what the heck...Vegas...treat myself!
Down to Four stars cuz there was no one in the Gold Club Offce. Up to Four Stars cuz the person downstairs deserves a promotion!