After talking with the owner, I wanted to re-review skyzone. They have made some new changes and I really feel like they are headed in the right direction.
My 3 kids and hubby all had a blast jumping today. I'm glad my husband was able to play and interact with the kids (newly changed rule). I also could tell that the staff has been in quite a bit of training, as the interactions with us and other people we saw were much better.
I feel much more confident in going back in the future, because I feel like this place genuinely cares about each child's safety and also about having fun.