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  • First trip to the new location and am hesitant to ever go back. Sales Associate was trying to be helpful but the Manager ruined the experience. Was there for the kiddo's back-to-school shopping and only size of the skirt she wanted was on the mannequin. Spoke with an associate and she said "okay- be right back" and left. She was gone for quite some time so we committed a retail "no-no" and took the skirt off the mannequin. I got another skirt (same style/size, different color) to replace it. Associate came back, saw what we did, left again. When the Manager came up, he immediately SCOLDED us like children (not exaggerating), grabbed the skirt from us, and did not take a second to explain anything before we could say a word. Turns out they do a "Hold" for the item but you can't buy it that day. We were definitely upset by the Manager's approach and decided that we didn't want to spend our money at a store with a manager like that. Thank you to the associate for trying to help although I wish she had explained what she was trying to do before she was gone for so long. The experience would've been very different if the Manager's immediate approach hadn't been so hostile or condescending. As I looked up F21's policy on mannequin's clothing, turns out it's very strict and company-wide. Well we learned our lesson! But really too bad that this was our first experience at the new location.
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